By Kaitlyn Argiro
I want to take the time to reiterate our cancellation policies as travel season is ramping up quickly! I know, we all hate rules and fees, but they exist for a reason. Below are our cancellation policies.
Why Do We Have Fees?
Cancellation fees cover the time it takes to schedule each visit.
What goes into scheduling?
We first have to look at your primary sitter’s availability.
If they are not available, we then look at your secondary sitter’s availability.
We try to work off your primary sitter’s availability and fill the gaps with another sitter.
Why do we require a week’s notice for cancellations for pet sits?
Pet sitting is the most difficult service for us to schedule.
Company policy mandates us to assign a primary and secondary sitter to each pet sit. This is to ensure the least amount of stress for your pet and to make sure we are familiar enough with your family member to catch any medical issues that pop up while in our care. In rare occasions, a third sitter may tend to your pet (e.g. emergencies with the primary/secondary sitters).
Our team often schedules their time off around our clients and last minute changes can affect the entire booking. Our team is reliant on the income they would have received from each pet sit so we pay our sitter fully for blocking off the time in their schedule to accommodate your pet.
Any time that our clients are charged fully for their cancelation, your sitter is paid their full rate for the visit.
When a client schedules, we reserve the time they book and oftentimes have to turn down other clients. With last minute cancellations, we lose the opportunity to fill the spot.
We plan our days around each visit. Last minute schedule changes really affect our routes or personal time.
Cancelation Fees for Dog Walks/Yard Visits
Pawsitivity Pet Services reserves the right to charge:
Cancellation fees of 50% of the scheduled visit fee for services cancelled by Client if Client fails to provide at least 24-hour notice prior to the scheduled service.
Example: Pet visit time block is 11a-1p: your cancelation with no fee requires cancelation by 10:59am the day before
Cancellations with less than one hour notice will incur the full visit rate.
Cancellations due to inclement weather consistent with Leesburg Government closings will incur no cancellation fee. You can locate the Leesburg Government closings here.
Cancelation Fees for Pet Sitting
Pawsitivity Pet Services reserves the right to charge:
Cancellation fees less than a week (seven days) before scheduled vacation visits are non-refundable; 100% of the visit fee is incurred for each visit. This includes returning from trips early or leaving for trips later than initially planned.
Cancellations due to inclement weather consistent with Leesburg Government closings will incur no cancellation fee. You can locate the Leesburg Government closings here.
We appreciate your understanding and if you have any questions about our policies, please contact us at info@pawsitivitypetservices.com or 571-577-9007.