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FAQ

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1 Do I get to meet my Pet Care Specialist?

One of the benefits of hiring Pawsitivity Pet Services is that we work as a team. Our team of sitters are always ready to go in case your primary sitter is unavailable.

 

After your meet and greet with Kaitlyn, the owner, we will decide which Pet Care Specialist is best for you and your pets needs and assign the perfect sitter.

If it is imperative that you meet your Pet Care Specialist, we will offer a meet and greet for $20. While assign a primary sitter, we are human. Our team is entitled to days off, we get sick, and unforeseen circumstances arise. There may be occasions where we need to have a secondary sitter step in. Our team is hand selected and carefully trained to provide the best care for your pet.

2 What is Pawsitivity's Cancellation Policy?

FOR DOG WALKS AND YARD VISITS: Pawsitivity reserves the right to charge a cancellation fee of 50% of the scheduled visit for services cancelled by Client if Client fails to provide at least 24-hour notice prior to the scheduled service.

 

Cancellations with less than one hour notice will incur the full visit rate. 

 

Cancellations due to inclement weather consistent with Leesburg Government closings will incur no cancellation fee.

FOR PET SITS: Cancellations less than a week before scheduled vacation visits are non-refundable. This includes returning from trips early or leaving for trips later than initially planned.

3 Does Pawsitivity Pet Services charge per pet?

Pawsitivity Pet Services does not charge for extra pets; we only charge for our time. 

4 What area does Pawsitivity Pet Services service?

Pawsitivity Pet Services proudly services our Leesburg and Lansdowne neighbors. We keep a small service area in order to provide the highest quality care.

5. Should I tip my Pet Care Specialist?

Tips are never expected but always appreciated!

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